Refund policy

Return Conditions: We accept returns ONLY if the product delivered is damaged, defective, or the wrong item was sent.

Non-Returnable: Returns are not accepted for reasons like "change of mind" or "product not liked" after purchase.

Return Period: Any issue must be reported within 7 days of delivery.

Process: To initiate a return, send photos/videos of the damaged product to velori.help@gmail.com or via our WhatsApp support.

Refund: Once the damage is verified, a full refund or replacement will be processed within 5-7 working days.